Frequently asked
questions

Have questions? We have answers!

We offer a curated range of genuine cowhide rugs, handcrafted leather bags, belts, wallets, purses, and other leather accessories – all made with premium materials and expert craftsmanship.

Yes. All our cowhide and leather items are made from authentic, high-quality hides sourced ethically and treated naturally for durability and style.

We ship Australia-wide. Whether you’re in Sydney, Melbourne, Brisbane, Perth, or anywhere else — your Leather Lovers order will reach you safely.

The most common reasons an order might be canceled are:

We will send you an email if any part of your order is canceled or if we need more information to process your order.

Delivery usually takes 3–7 business days within Australia. For rural areas, it may take slightly longer. You’ll receive a tracking number once your order is shipped.

We accept secure payments via:

  • Credit/Debit Cards (Visa, MasterCard)

  • PayPal

  • Afterpay (if enabled)

  • Bank Transfer (on request)

  • Cowhide rugs: Shake out dirt or vacuum gently (no beater bar). Wipe spills with a damp cloth. Avoid direct sunlight.

  • Leather bags/accessories: Store in a cool, dry place. Use leather conditioner every few months.

Your store comes with email templates that you can customize with your logo and brand accent color. You can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your order notifications.

Your store also includes SMS notifications for order confirmation and shipping updates. To learn more about how to enable and configure these updates, see SMS notifications.

You can view and update your store’s notification settings from the Notifications settings page in your Shopify admin.

Yes — each cowhide rug is 100% unique in color and pattern. We showcase real product images, but natural variations make every piece one-of-a-kind.

Absolutely! Contact us at contact@leatherlovers.com.au with your customization request — including color, size, or special requirements — and we’ll get back to you with options.

You can reach us at:
📧 Email: contact@leatherlovers.com.au
📩 Or fill out our Contact Us form for a quick response.

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